FREQUENTLY
ASKED
QUESTIONS
Everything you need to know about sourcing excavator parts with XUNPO. Can't find your answer? WhatsApp us 24/7 .
What brands and machine models do you supply parts for?
We stock 10,000+ SKUs compatible with all major excavator and heavy equipment brands including CAT, Komatsu, Hitachi, Volvo, Hyundai, Doosan, Kobelco, SANY and XCMG. Our 8 core categories cover engine, hydraulic, electrical, undercarriage, cabin, seal kits, tools and spares. If you have a specific part number or machine model, send it to us and we'll confirm availability within 2 hours.
How do your prices compare to OEM parts?
Our aftermarket parts are typically 30-50% less expensive than OEM prices, with no hidden fees. We source directly from ISO-certified factories in China's manufacturing hub, eliminating middlemen and OEM markups. All pricing is transparent and includes a detailed breakdown. Samples are available for first-time buyers before committing to bulk orders.
What is the minimum order quantity (MOQ) and how fast do you ship?
Our MOQ is just 1 piece -- perfect for repair shops and urgent single-part needs. In-stock items are dispatched within 2-5 business days from our large Guangzhou warehouse. We offer flexible freight options (express, air, sea) with real-time tracking to 120+ countries. For urgent orders, express shipping is available.
1 pc
Min. Order
2-5d
Dispatch
120+
Countries
How do you ensure part quality and avoid counterfeits?
We partner exclusively with ISO-certified factories and conduct strict QC inspections before every dispatch. Every part is verified for fitment and specification compliance -- zero counterfeits, guaranteed. All orders come with a 3-12 month warranty depending on the part type. First-time clients can request sample testing before placing bulk orders.
- ISO-certified factory partners only
- Pre-dispatch QC inspection on every order
- 3-12 month warranty on all parts
How quickly can I get a quote, and what information do I need to provide?
Our 20+ technical specialists are available 24/7. We can verify part availability within 2 hours and deliver a full competitive quote within 24 hours. To speed up the process, please provide:
- 1 Part number or detailed description
- 2 Machine brand, model and serial number
- 3 Required quantity and destination country
Do you work with distributors, repair shops and fleet managers?
Absolutely. We serve a wide range of clients worldwide including aftermarket distributors, wholesalers, repair and maintenance centers, construction and mining operators, OEMs, international importers, equipment rental companies and government departments. Whether you need 1 piece urgently or 500 pieces for a bulk order, we accommodate all procurement scales. We focus on building long-term partnerships backed by consistent quality and reliable service.
How can I contact you and what are your communication channels?
We're available 24 hours a day, 7 days a week. Reach us through any of the following channels -- our team typically responds within minutes during business hours:
What happens if a part doesn't fit or arrives damaged?
We stand behind every order with a 3-12 month warranty. If a part doesn't fit or arrives damaged, contact our team immediately via WhatsApp or email with photos and your order details. Our technical specialists will resolve the issue -- whether that's a replacement, refund or technical guidance -- within 24 hours. We also provide post-delivery technical assistance to ensure correct installation.
3-12 month warranty · Post-delivery support · 24h issue resolution
Still have questions? Our team is ready to help.